If your license provides a subaccount, you'll be able to self-manage your subaccounts directly from your Partner Dashboard. For a more in-depth introduction on the Partner Dashboard please read this guide: Partner Dashboard Introduction.

To add a subaccount, please follow these steps:

  1. Log into your Partner Dashboard

  2. Once you've logged in, please make sure you're in your Admin account

    1. To check, simply look to the top right corner of the screen to see if your organization is displayed

    2. If it does not, please click on it and then click on "Switch to Admin"

  3. From there then navigate to the sidebar and click on "Admin" ad the bottom

  4. From there, please click on the "Partners" menu above the Partners Section

  5. Next click on "Create Partner" and follow the steps to create a subaccount partner

  6. Please note: To create a subaccount a user must already exist but not be an admin to any other account within Litterati

    1. This means that one user account cannot be an admin to two different accounts

    2. In this case, a user will have to have two separate accounts tied to those two separate partners

If you're still having issues with adding a subaccount, please let your Client Success Manager know so we can assist you with that.

If this is an emergency, you can also reach out to support@litterati.org

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